Returns and Exchanges
Thank you for shopping at Banded Opal. We aim to ensure that you are fully satisfied with your purchase. If, for any reason, you are not completely satisfied, here’s how you can return or exchange your item.
Returns
You have 30 calendar days to return an item from the date you received it. To qualify for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, complete with any accessories, manuals, and documentation. Proof of purchase is required for all returns.
Refunds
Upon receiving your return, we will inspect the item and notify you about the status of your refund. If your return is approved, a refund will be processed to your original method of payment. Please note that it may take some time for your bank or Credit Card Company to process and post the refund.
Exchanges
If you receive a defective or damaged item, we are happy to exchange it for a new one. Please email us at [insert your support email] and return the item to the address provided on our website.
Shipping for Returns and Exchanges
You are responsible for your own shipping costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
For more information about our return and exchange process, please contact us at bandedopal@gmail.com
